My Mall Offer Zone Top Deals & Discounts
You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
The only way you can check the status of your order is by contacting our customer support team.
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
Never All Types Registration are Free On mymall.net.in
Obviously, you can add More than one delivery addresses in your mymall account.
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
Obviously, you can place the orders for multiple cities.
After registration in Maymall, you become the account. Where you can see all your credit information and all your orders and your activity in your account..
The credit note prohibits the number of money you take in the future in order to apply it in Mymall.This is calculated by deducting your total order value minus undelivered value.You can see the credit note in your "My Account".
My shopping list is a note of all the purchases you have made in Mymall. Which helps you order quickly and easily in the future..
Mymall accepts multiple modes of payment. You can make online payments using credit cards, debit cards, netbanking, PayTM, PayU Money and Wallet. Cash on delivery (COD) is also available..
There is no VAT. But tax will be taken according to the rules and regulation of government..
Obviously it is absolutely safe to use your card on Mymall. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer..
Cash on delivery means that you pay the money when your order reaches your doorstep.
If you have made all your order payment online. Your extra money will be credited to your mymall credit account, which will help you in the future order or you can deposit the amount to your bank account as well.
The Wallet account is your pre-paid account. When you welcome any of your friends to take advantage of mymall's services, you will be able to deposit some amount in your wallet, which you can buy at any time.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot.Decide the delivery time of your order. At the same time we deliver delivery to your doorstep..
Fresh fruit and vegetables are cleaned with water in our hands and afterwards your order is carefully packed in order to ensure that there is no loss of damage to your care..
Fruit is a naturally occurring item. Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by4 to 5% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg Cauliflower, Custard apple), you will still be charged a maximum of Rs. 105. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
Yes Obviously You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.
|Delivery is free for orders above Rs. 500|
|Surat||All – Express, Specialty stores & Slotted deliver||< Rs.250/-||Rs.10/-|
|Rs.250 - 499||Rs.15/-|
Coming soon City - navsari, vapi, valsad, bharuch, baroda, ahmdabad, pune, nasik, mumbai etc...
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.
In case of a delay, our customer support team will keep you updated about your delivery. But sometimes it happens rarely in an area like traffic..
Yes, but you will deliver on the day you want delivery
All you have to do is order before 2PM it will be delivered same day. After 2 PM order will be delivered next day in the slot chosen by you.
The Same day Delivery is applicable to our entire range of products.
Premium delivered your order in 60 minutes.It Order is cancelled by you money back in your MM Wallet
We are constantly trying to bring more unique and specialized products to you. Keep checking us out for new categories and more stores. As of now, we offer products in the following categories: Cakes and Bakery, Flowers, Body Care, Sweets & Savories and Nuts & chocolates.
We available in all areas currently offer our service in Surat but We planning to next level for up to one year Navsari, Vapi, Valsad, Baroda, Bharuch And much more City like Ahmedabad, Rajkot,Pune,Nasik,Mumbai,etc…
If you are not satisfied with our product you can return with delivery man or you can also used customer care in working 3 hours!
Yes you will definitely get your money back. The amount will be refunded to your MyMall account to use as store credit in your forthcoming purchases. In case of credit/debit card payments we can also credit the money back to your credit/debit card account. Please contact customer support for any further assistance regarding this issue.
It comes from directyly manufacture or distributors. We provide best quality for you.
As soon as you place an order, the following actions take place:
1.You will get a notification through SMS of the confirmed order along with the expected delivery time.
2.The Specialty Store is notified of the order and the delivery slot. The Specialty Store then prepares your order, packs it and generates their bill for the same.
3.Meanwhile, after the order is accepted by the store, an executive is deployed by mymall to pick up the order and deliver the same to you.
4. After the order is delivered to you successfully, you will receive an SMS confirming the delivery. You may also receive a call for feedback.
Throughout the above stages, our Order Fulfilment Team continuously monitors the process so that you get the desired product within the time committed to you. In case the order cannot be processed for any reason whatsoever, the same will be informed to you at the earliest.
We try to make sure the inventory at the store is always updated so that your order can be fulfilled at all times. However, in case an item you ordered is unavailable at the store you selected, our order fulfilment team will notify you of the same in quick time. They will also suggest possible alternatives for the out of stock product should you desire to change the order.
Delivery slots are time slots during which you will receive your order. mymall currently offers 2 delivery slots each day.
These are Surat
Slot 1 - 9:30 AM to 1:00 PM.
Slot 2 - 3:00 pm to 7:30 pm.
No Never, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your MyMall account.
Once you log in to your account, you will notice that on the website, under “My Basket” the next available slot in which you can order will be displayed.
Delivery slot can be changed for an active order through the App.
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible
You can use the “Contact Us” section on the app/web. Our customer care executives are always happy to help.
You will receive an SMS or E-mail notification informing you about the unavailable items in this situation
We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order. Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.
You can cancel an order before the cut off time of your slot by contacting our customer support team or you can also cancel your order from the Customer Service section on the MyMall app.
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at 9319389393 or via email at [email protected]
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.
If you are satisfied with our services Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with mymall. Do write to us [email protected] or get the Google or IOS play and geve the rate in case of positive or negative feedback.
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills
If you’re dissatisfied with the products delivered, please register a complaint via the app within 7 days for non-perishable items and 48 hours for perishable items. Our customer support team will get in touch with you to resolve this issue.You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.
No we are a purely internet based company and do not have any brick and mortar stores.
There is a link called “Store Wide Offers” on the top right hand side of our website. All products with any discount or promotions are listed under this section.
Obviously, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at [email protected] to know more.
If you are unable to find a product or brand that you would like to shop for, please write to us at [email protected] and we will try our best to make the product available to you.
1. Login to your mymall account through our website on your desktop or our app on your mobile.
2.On Mobile App – Click on the Sidebar menu and go to ‘Refer & Earn’.
3. On Website - Click on ‘My Account’ and you will find ‘Refer & Earn’ under ‘My Account’ Menu.
4. Use your unique Referral Code to invite your friends and ask them to sign up using your referral code.
5. On successful registration and delivery of a minimum order worth Rs.500 by your friend, you and your friend earn a wallet credit worth Rs.100.
1. You can refer up to 20 of your friends to mymall and earn a maximum of Rs.2000 as referral bonus. From the 21st invitation, even if the referee completes the transaction of a minimum value of Rs.500 and use the unique referrer code while signing up, the referral bonus will not be credited.
2. To ensure that users don't get spammed, kindly send invites only to people you are acquainted with.
There is an inbuilt wallet on mymall for every user. Your referral reward will be credited there so you can use it for any future transactions on mymall. The reward will get credited to you within 24 hours of your friend’s successful order delivery.
No, there is no expiry date on the reward amount. Once the money is credited to your mymall wallet, it stays there till its used.
Get the Mymall App and You can view your wallet balance and its associated details under "My Wallet" section in "My Accounts" page.
You can write to [email protected] for all suggestions related to new stores or products. We will work extra hard to get the store listed on mymall and get the product available to you.
© 2019 My Mall. All rights reserved | Design by RK AndroWorld.